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  • What's Sixel's Rental marketplace?
    Sixel marketplace is digital platform where the DSLR cameras and its accessories are available to rent. User can directly access the rentals page and select the desired item and can book it through filling out our form in Contact us page
  • How is the rental duration calculated at SIXEL?
    Sixel rentals work on a 24-hour format i.e. 1 Day is counted as 24 hours from the time the item was delivered to you
  • How can I pay the rental amount?
    The rental amount can be paid through Mobile wallets ( Paytm, Amazon Pay, Phone pe) UPI
  • How do I book an item from the rental marketplace?
    Firstly, after exploring the marketplace and deciding an item to rent, go to contact us page where you can choose the particular item and the exact date to rent. when we get notified, we will quickly respond as soon as possible and initiate the process
  • After booking, how do I get my equipment?"
    You will be contacted after you submit your requirement in our website. And, you are invited to our studio and provide the necessary documents and you are requested to pay the advance to book your equipment on the date you requested. Our technical assistant will be getting your equipment to the given location on the given date.
  • I need multiple products, is there any discount offered?"
    Yes, When you choose multiple products, the prices are negotiable.
  • What happens in case an item or any accessory gets accidentally damaged/lost during the rental period?
    On rental period, the whole responsibility of the equipment will be on your shoulder, as per our terms and conditions,where in case of loss or damage, you are liable to settle us with the price or the product
  • What all details do I need to provide to verify my profile?
    As part of Sixel's Know Your Customer (KYC) process, customers will be required to verify the documents/details below after the payment is complete: 1. Social Media Accounts (Facebook or LinkedIn) 2. Profession (Student / Self-Employed/ Employed/ Freelancer) 3. Govt. ID (Aadhar Card / Driving License / Passport) 4. Address Proof (Rental Agreement/ HR Confirmation Letter/ Electricity Bill) Once this data is submitted, Team Sixel will verify your profile at the back-end. If all looks great, we will approve your profile and no further action will be required from your end. Kindly note, in case the customer has not completed the verification process before the delivery date, we will not be able to deliver your items
  • I wish to cancel my order? What is the process for this?
    For cancelling an order, you may drop an email with the request to sixelmediastudio@gmail.com. Sixel team will confirm the cancellation and refund the advance amount shortly Or, You can directly call and inform us about the cancellation. Our details are labelled in contact us page
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